March 23, 2020
CYOA wants our guests to know we are here to assist you as you navigate these turbulent COVID-19 waters. We are closely monitoring all updates and advice issued by the CDC, WHO, international government entities and airlines.
If your charter is scheduled to begin before June 30, 2020 and you are uncomfortable traveling, for any reason, we are offering a voucher for 100% of funds paid, good for one year from the date of cancellation, to be used for any charter, on any boat, subject to availability. Pricing will be at the rate in effect for your selected boat when re-booking. Only one re-booking will be allowed. These dates are blacked out for rescheduling: December 20, 2020 to January 2, 2021.
All charters starting from today will be restricted to the waters of St Thomas and St John, USVI. For the duration of this crisis there will be no operations to St Croix or the SVI.
The Fine Print:
· Requests for rescheduling must be received in writing 72 hours before your charter is scheduled to begin for a voucher request to be accepted.
· New charters booked between today and June 30, 2020 are not eligible to be re-scheduled. Our written cancellation policy applies.
· Charters that are ended early by the client for any reason are not subject to partial refunds or vouchers.
This policy may be updated. Please bookmark this page and check back from time to time.